FAQ
Questions we get asked. Answers we stand behind.
If you do not see your question here, call us. A real person answers.
General
Working with AFG.
What areas does Allied Facility Group serve?
We serve the Northshore and the Greater New Orleans area. On the Northshore that includes Covington, Mandeville, Slidell, Madisonville, Abita Springs, Pearl River, and Hammond. Across the lake we serve Metairie, Kenner, and New Orleans. If your building is nearby but not listed, call us. We can usually accommodate it.
Does Allied Facility Group clean homes or residential properties?
No. Allied Facility Group is a commercial-only cleaning company. We focus exclusively on offices, warehouses, schools, churches, retail spaces, and post-construction cleanup so our crews, equipment, and systems are built for commercial facilities.
How do I get a quote for commercial cleaning?
Call (504) 342-8029 or submit the contact form. We schedule a walkthrough of your building, confirm the scope and frequency you need, and send a written proposal with a flat monthly rate. Walkthroughs are free and there is no obligation.
How is commercial cleaning priced?
Pricing is based on square footage, the type of facility, the frequency of service, and the tasks in your scope. Most accounts are billed as a flat monthly rate so you know the cost in advance. Project work such as post-construction cleanup is quoted per job.
Do you require a long-term contract?
We put every account on a written service agreement so the scope and schedule are clear, but we earn the business every month. Terms are straightforward and we are happy to walk you through them before you sign.
Are your crews insured?
Yes. Allied Facility Group carries general liability insurance, and certificates of insurance are available on request for your property manager or landlord.
Do you provide cleaning supplies and equipment?
Yes. We bring our own professional equipment and cleaning products. Consumables such as paper products, soap, and liners can be supplied by us and billed at cost, or you can provide your own.
What happens if something is missed?
Every account has a direct point of contact. Report an issue and we correct it, typically on the next scheduled visit or sooner for anything urgent. We also run periodic quality inspections so most issues are caught before you ever notice them.
Can you clean after hours or overnight?
Yes. Most of our commercial accounts are serviced in the evening or overnight so your operations are never interrupted. Day porter service is available for buildings that need coverage during business hours.
What makes Allied Facility Group different from other janitorial companies?
We are commercial-only, locally owned on the Northshore, and built around accountability. Every account gets a written scope, a consistent crew, a set schedule, and a real person to call. Our tagline is service with purpose, and we mean it.
Offices
Office Cleaning
How often should a commercial office be professionally cleaned?
Most offices with 10 or more people do best with service 3 to 5 nights per week, with restrooms and high-touch surfaces handled every visit. Smaller offices often run well on 1 to 2 visits per week. We build the frequency around your headcount, foot traffic, and budget rather than a one-size plan.
Do you clean after hours?
Yes. Most of our office accounts are serviced in the evening or overnight so your staff never works around a cleaning crew. Day porter coverage is available for buildings that need attention during business hours.
Can you work with our building's security and alarm procedures?
Absolutely. We follow your key, badge, and alarm protocols exactly, and every crew member is trained on the specific access procedure for your building before their first shift.
What does an office cleaning quote include?
A walkthrough of your space, a written scope that lists every task and its frequency, and a flat monthly rate. No surprise charges and no vague line items.
Warehouses
Warehouse & Industrial Cleaning
Can you clean while our warehouse is running?
Yes, with a plan. We coordinate with your floor supervisor to work zones that are inactive, or we schedule between shifts and overnight so there is no interference with forklift traffic or picking operations.
Do you bring your own floor scrubbing equipment?
We bring the equipment the job calls for, including walk-behind and ride-on scrubbers for larger concrete floors. Equipment needs are confirmed during the walkthrough.
Do your crews follow our safety requirements?
Always. Crews wear required PPE, follow your lockout and traffic rules, and sign in and out per your procedure. If you have a contractor safety orientation, we complete it before service begins.
Schools
School & Education Cleaning
Are your crews background checked for school environments?
Crews assigned to schools and childcare facilities complete the screening your institution requires. We coordinate with your administration on the specific requirements before any staff is placed.
What products do you use around children?
We use hospital-grade disinfectants and cleaners selected for use in schools and childcare settings, applied with correct dwell times. Product data sheets are available on request.
Can you handle cleaning between events and after-school programs?
Yes. We build the schedule around your calendar, including athletics, performances, and weekend events, so the building resets before the next use.
Churches
Church & Worship Facility Cleaning
Can you clean before Sunday services?
Yes. Saturday and early Sunday service are common for our worship facility accounts. We confirm your service and event schedule and build the plan so the sanctuary and common areas are ready every week.
How do you handle sacred or sensitive areas?
We follow your instructions precisely. During the walkthrough we note any altar areas, instruments, artwork, or items that require special care or should be left untouched, and that guidance becomes part of the written scope every crew member follows.
Do you offer pricing for nonprofits and ministries?
We work with churches to build a scope that fits the budget, including adjusting frequency and prioritizing the areas your congregation uses most. Contact us for a walkthrough and a straightforward quote.
Retail
Retail Cleaning
Can you service multiple store locations?
Yes. We build a single scope and standard for all locations, assign consistent crews, and give you one contact for the entire program. Reports and scheduling are handled centrally.
Will cleaning interfere with store hours?
No. Retail accounts are serviced before opening or after closing. If your store needs attention during the day, we can add porter coverage.
Do you handle storefront windows?
Interior glass and reachable exterior storefront glass are part of our standard retail scope. Elevated exterior glass can be scheduled as a periodic service.
Post-Construction
Post-Construction Cleanup
What is the difference between rough clean and final clean?
Rough clean happens while trades are still finishing: debris removal, sweeping, and prepping surfaces. Final clean happens once construction is complete and covers detailed dust removal, glass, fixtures, floors, and every surface the owner will touch. A touch-up clean follows the punch list right before move-in.
How quickly can you mobilize for a construction cleanup?
Often within a few days, depending on the size of the project. Contact us with the square footage, the phase you need, and your target date and we will confirm a crew.
Do you work with general contractors on multiple projects?
Yes. Several contractors use us as their standing post-construction cleaning partner. We learn your standards once and apply them on every job.
Get started
Still have a question? Ask a person.
Schedule a free walkthrough. We will confirm the scope, the schedule, and a flat monthly rate, in writing.
Commercial only. Serving the Northshore and Greater New Orleans.